Refund will be processed based on the mode of payment and Times Of Media or the approved payment gateway will credit your refunds directly into your debit/credit card or online accounts. Orders paid online using Credit Card/Debit Card/Net Banking will be refunded only to your bank account within 7-10 working days from approval of refund request.
Following are the details of the return policy that is applicable for all items sold on shop.timesofmedia.com In case the product you received is ‘damaged’ or ‘defective’, our friendly return policy has got you covered. However return is not applicable for change of mind.
Follow the below steps for easy returns.
- Return request to be raised within 5 days of receiving the product.
- You may raise a request by writing to us on support@timesofmedia.com. The request should be raised within the time specified in the above schedule and to the above email ID only.
- The customer has to upload pictures / images of damaged / defective products. The damage or defect should be clearly visible in the picture / image.
On receipt of the return request, we may arrange the Pickup for most of the regions. If your PIN code doesn’t fall in purview or we are unable to arrange a reverse pickup for you, we’ll inform you and request you to arrange the shipping from your end.
The product to be returned should be finely packed in the return package with original packing and tags. We will replace the product within 7 working days once the previous product is received or process a 100% refund once we receive & review the product at our end.
The refunds are subject to the product condition and other parameters meeting our return policy.